Frequently Asked Questions

GENERAL QUESTIONS

Do I need to have a business to work with Outletic? 

We are a B2B wholesaler. You must meet the following criteria; be a registered business and have VAT registration.

Can I cancel / change my order once placed and confirmed?

Once you have placed your order and received your order confirmation we cannot change the details within it. If you do need to cancel your order after this time we will retain your deposit as a handling fee.

Which payment methods do you accept?

We prefer bank transfer for all transactions. For Wholesale Preorders we take 20% deposit upon receiving the order confirmation, then the rest once the rest is ready to be shipped by the brand. 

Are the brands you are offering genuine?

Yes. We work directly with the brands. Additionally, as we buy directly from them we are able to provide you with a full paper trail of invoices so you are covered from a legal point of view. 

Can I sell my goods on Amazon or any other marketplaces?

Yes –  Our stock is free for resale within EU. As full paper trail of invoices is available, the goods can be sold on Amazon and similar market places

DELIVERY

Where we are selling?

We can ship everywhere in EU or outside of EU. We can get quotes from our preferred couriers and we will then reinforce you the freight costs. We may ask that you arrange your own courier to pick up your goods from our warehouse.

When will I receive my order?

Our delivery times vary depending on whether our suppliers need to deliver stock to our warehouse to fulfil your order. We expect the majority of our “in season” orders to be fulfilled within 2-3 weeks of you placing your order. We are reliant on the brands delivering into us however, and sometimes during busy periods this can stretch to 3-4 weeks. If we think there is going to be a delay with your order we’ll email you to let you know.